Q&A

You can find the registration fees for each race on the registration page of our website: CLICK HERE

Registration is only available online by CLICKING HERE, subject to availability. Online registration will close on 19 August 2026 at midday.

No on-site registration will be possible.

Your race bib number will be communicated in the days leading up to the event and can be viewed in the List of Registered Participants, accessible via the following link: CLICK HERE

Your online registration file can be accessed via the link included in the confirmation email you received, and this file will remain accessible until 19 August at midday.

You can check the status of your registration by going to the “List of registered participants” tab on the registration platform: CLICK HERE

Several situations may occur:

• “Registered” column
  • : You are registered; you can now check the “Status” column.
  • : You are not registered, usually due to a bib transfer or a cancellation request.

• “File Status” column
  • : Your file is complete.
  • : Your file is incomplete. Go to your personal file using the link received in your registration confirmation email, check the “File Status” section, and follow the instructions.
  • : Your file has been cancelled, meaning you are no longer registered.

If your name does not appear in the list at all, you are not registered. Once your registration is validated, you will receive a confirmation email within minutes. Also remember to check your spam folder.

Yes, it is possible to add the medal option after your registration, as long as stocks are available.

To do so, go to your online athlete space (accessible via the registration confirmation email) and select the “Edit my registration” option. You will then be able to add the desired option directly online.

Please note that your online registration file remains accessible until August 19 at midday.

Yes, you can modify your relay team by changing the identity of one of your teammates. To do so, go to your personal registration page using the link provided in your registration confirmation email, then click on “Transfer my registration” and follow the instructions.

You can make this change online free of charge until August 19 at midday.

Yes, it is possible to switch to another race, depending on availability. To submit your request, please contact us by email via the Contact page of the website: CLICK HERE

Yes, you can transfer your race bib for free directly from your personal account:

If you can no longer take part but have a friend who wishes to participate in the same race, you can start the bib transfer procedure by following the steps below:

1. Log in with your credentials to access your personal account.
2. Transfer your bib by entering the email address of the person you wish to transfer it to in the dedicated field, then click on “Transfer my registration”. That person will then receive an email with a link inviting them to claim your bib.

Important information:

Bib transfer is only possible if the Be Ticketing cancellation insurance has not been activated.

Bib transfer is free; however, the registration platform only allows the transfer of the bib itself, not any additional options. These options will therefore be cancelled. If the person receiving the bib wishes to benefit from options (medal, Experience Licence, etc.), they will need to pay for them. Bib transfer is only possible until 19 August 2026 at midday. The person receiving the bib must have completed their information by this deadline.

Information for the person receiving your bib:

• Transferring a bib implies acceptance of the event regulations.
• If you receive a bib from a registered participant, you will not be able to purchase cancellation insurance or obtain a refund if you are unable to participate. This is not a choice made by the organisers but a limitation of the registration platform.

Specific case for relay races: For relay races, bib transfer must be done teammate by teammate. Each registered member of the team must log into their personal account and complete the transfer. The team name can be changed afterwards from the team’s account.

According to the event regulations, Article 7 (CLICK HERE), you may cancel your registration under the following conditions:

A/ Using your cancellation insurance (= Be Ticketing insurance)

The organisation does not issue any refunds in the event of cancellation. Only participants who purchased this insurance can request a refund. Please note that refunds are processed according to the insurer’s terms and conditions.

How does the Be Ticketing cancellation insurance work?

• This Be Ticketing cancellation insurance must be purchased at the time of online registration.
• If you purchased this insurance during registration, simply log in to your personal space or refer to the contract received by email at the time of registration. From there, you can access the refund request link and follow the insurer’s instructions. Requests by email are not accepted.
• For team or relay events, a full team cancellation is only possible if each team member purchased cancellation insurance. If needed, each teammate must submit their own cancellation request separately.

Important information: This insurance is an external service, independent from the organisation. For any questions regarding cancellation insurance, you can contact them:

• By phone, Monday to Friday, 9:00 am to 6:00 pm: +331 85 73 31 15 (option 1)
• By email: beticketing@assur-connect.com
• Via the chat on https://assur-connect.com/

Learn more about cancellation conditions: https://claimticketing.assur-connect.com/conditions

Please note: If you submit a refund request, your registration will be automatically cancelled and the insurer will handle your compensation. Once the request is submitted, the organisers cannot track the progress of your refund and cannot reinstate your registration status.

B/ Participants who did not purchase cancellation insurance and do not wish to transfer their bib

Anyone who did not purchase cancellation insurance at the time of online registration is not eligible for any refund in the event of cancellation.

You can find the required minimum age for each race in the event regulations, Article 2: CLICK HERE

Your race registration includes:

Yes, a finisher medal will be offered as an optional item during online registration. This finisher medal will be made of wood and crafted in our region.

Under the French Sport Law of 2 March 2022, the French Triathlon Federation, following the favourable opinion of its National Medical Commission issued on 9 February 2023, has decided to remove the requirement to present a medical certificate of no contraindication to sport and replace it with a Health Information Form (FIS). This form must be completed online during your registration.

The FIS is required for all participants, except holders of a valid FFTri Competition licence for the 2026 season.

If your Health Information Form (FIS) is not valid, you will be required to provide a medical certificate stating that you have no contraindication to practising sport/triathlon in competition, dated less than one year before the event.

Only a valid FFTri Competition licence for the 2026 season replaces the Health Information Form.

You can check the status of your registration by going to the “List of registered participants” tab on the registration platform: CLICK HERE

Several situations may occur:

• “Registered” column
  • : You are registered; you can now check the “Status” column.
  • : You are not registered, usually due to a bib transfer or a cancellation request.

• “File Status” column
  • : Your file is complete.
  • : Your file is incomplete. Go to your personal file using the link received in your registration confirmation email, check the “File Status” section, and follow the instructions.
  • : Your file has been cancelled, meaning you are no longer registered.

If your name does not appear in the list at all, you are not registered. Once your registration is validated, you will receive a confirmation email within minutes. Also remember to check your spam folder.

YES, the Experience Licence (formerly Pass Competition) is mandatory for all participants in all races, except for holders of a valid FFTri Competition licence for the 2026 season. It must be purchased during your online registration. However, it will be free of charge only for athletes licensed with the triathlon federations of the following countries: Germany, Belgium, Spain, Great Britain (England, Scotland, Wales), Italy, Luxembourg, Norway, the Netherlands, Portugal, Czech Republic, Sweden, Switzerland, and Tahiti.

Yes, valid licences from foreign triathlon federations are accepted. However, athletes must purchase an Experience Licence, which is valid for the day of the event, during their online registration.

This Experience Licence will be free of charge for athletes holding a licence from the triathlon federations of the following countries: Germany, Belgium, Spain, Great Britain (England, Scotland, Wales), Italy, Luxembourg, Norway, the Netherlands, Portugal, Czech Republic, Sweden, Switzerland, and Tahiti.

• Friday, 21 August from 2:30 pm to 7:30 pm at the Balneotherapy Centre in Saint-François-Longchamp
• Saturday, 22 August from 6:30 am to 9:00 am at the Balneotherapy Centre in Saint-François-Longchamp (for S‑1200 and M‑2200 distances only)

IMPORTANT: NO RACE BIBS WILL BE DISTRIBUTED AT THE START AREA IN SAINT-RÉMY-DE-MAURIENNE!

All this information is also available on the Program page.

To collect your race bib, you will need:

• A valid proof of identity
• Your bib collection pass, received by email a few days before the event

You may also forward this bib collection pass to someone else so they can pick up your bib on your behalf. That person must have all your up‑to‑date documents with them.

Your race bib number will be communicated in the days leading up to the event and can be viewed in the List of Registered Participants, accessible via the following link: CLICK HERE

YES, you can pick up another person’s race bib by presenting a copy/photo of their ID as well as their race bib pickup pass.

No, it is not possible to receive your race bib by postal mail.

Yes, it is possible to subscribe to an individual accident insurance policy covering rescue costs and medical expenses, among others. Such insurance can be purchased from Assur-Connect by clicking here.

Our partner Assur Connect’s insurance covers: medical repatriation based on actual costs, medical expenses, helicopter evacuation costs, and for EU residents, death and disability benefits, as well as personal liability for runners. For any questions: contact@assur-connect.com or +33 01 85 73 31 15.

• Friday, 21 August from 2:30 pm to 7:30 pm at the Balneotherapy Centre in Saint-François-Longchamp
• Saturday, 22 August from 6:30 am to 9:00 am at the Balneotherapy Centre in Saint-François-Longchamp (for S‑1200 and M‑2200 distances only)

IMPORTANT: NO RACE BIBS WILL BE DISTRIBUTED AT THE START AREA IN SAINT-RÉMY-DE-MAURIENNE!

All this information is also available on the Program page.

To reach the start area at the Saint-Rémy-de-Maurienne lake, you can consult our dedicated page: CLICK HERE

You can find all the information you need to access the Triathlon de la Madeleine on our website under the Access and Access to the Start sections.

All information is available on the following page: CLICK HERE.

YES, you can use the toilets located in the parking area of the Swim Start site in Saint-Rémy-de-Maurienne.

To fill your bottles, a water point is available in the parking area, as well as the Snack Bar and the facilities at the Camping site.

Each course can be viewed on the page dedicated to the corresponding event.

• S‑1200 Distance
• M‑2200 Distance
• L‑3400 Distance

Generally, the water temperature of the lake in Saint‑Rémy‑de‑Maurienne is around 21–22°C.

Generally, the water temperature of the lake in Saint‑Rémy‑de‑Maurienne is around 21–22°C, so in these conditions, a wetsuit is not mandatory.

For reference, FFTRI regulations make wetsuits mandatory when the water temperature is below 16°C, and prohibit them when it exceeds 24.5°C.

No, wave starts are not planned.

YES, time barriers are in place:

• L‑3400 Distance:
  • At Notre-Dame-du-Cruet (km 88) at 2:15 pm
  • At the 2nd transition (Bike ⇒ Run) at 4:15 pm
• M‑2200 Distance: at the 2nd transition (Bike ⇒ Run) at 2:30 pm
• S‑1200 Distance: at the 2nd transition (Bike ⇒ Run) at 1:30 pm

Any athlete who has not passed these checkpoints by the indicated times will be withdrawn from the race and will not be allowed to continue on the course.

The details of the refreshment stations can be found on the page dedicated to the specific race (Practical Information section). You can also find these refreshment stations in the race regulations, Article 12: CLICK HERE

All races also have an additional refreshment station at the finish line.

The run course alternates between road and trails within the Saint‑François‑Longchamp resort, with about 20% on trails (forest sections and a short downhill). Depending on your race distance, you will complete 1, 2, or 4 loops, which can make having the right shoes even more important.

Although the smoother sections can be run in road shoes, we recommend opting for trail‑type shoes with some grip to ensure better traction and increased safety on downhill or wooded parts.

You can view the photos from your race on our website in the MEDIA/PICTURES section.

YES, for all races!

No, no post‑race meal is planned.

However, you will still have the possibility to get food on site thanks to the establishments present.

The awards will be presented at the finish area in Saint-François-Longchamp at 4:00 pm.

Details of the awards can be found directly in the event regulations, Article 16: CLICK HERE

Please note:

• No cumulative prizes will be awarded.
• Only athletes present at the awards ceremony will be eligible to receive their prizes.

Yes, showers will be available at the finish area, inside the balneotherapy centre in St‑François‑Longchamp. Access to the balneotherapy showers will be granted upon presentation of your race bib, which serves as proof of entry to the athletes’ area. Please note that wearing a swimsuit is mandatory: entering the showers naked is not permitted.

You can find them in the RESULTS section of the website: CLICK HERE

Yes, it is possible to add the medal option after your registration, as long as stocks are available.

To do so, go to your online athlete space (accessible via the registration confirmation email) and select the “Edit my registration” option. You will then be able to add the desired option directly online.

Please note that your online registration file remains accessible until August 19 at midday.

The awards will be presented at the finish area in Saint-François-Longchamp at 4:00 pm.

Details of the awards can be found directly in the event regulations, Article 16: CLICK HERE

Please note:

• No cumulative prizes will be awarded.
• Only athletes present at the awards ceremony will be eligible to receive their prizes.

You can find them in the RESULTS section of the website: CLICK HERE

Yes, a finisher medal will be offered as an optional item during online registration. This finisher medal will be made of wood and crafted in our region.

Yes, it is possible to subscribe to an individual accident insurance policy covering rescue costs and medical expenses, among others. Such insurance can be purchased from Assur-Connect by clicking here.

Our partner Assur Connect’s insurance covers: medical repatriation based on actual costs, medical expenses, helicopter evacuation costs, and for EU residents, death and disability benefits, as well as personal liability for runners. For any questions: contact@assur-connect.com or +33 01 85 73 31 15.

If you have subscribed to the individual accident insurance for the Madeleine Triathlon with our partner Assur-Connect, you will be covered for the following:
🚁 Rescue and evacuation costs (EU and non‑EU)
🚒 Repatriation assistance (EU and non‑EU)
💥 Coverage in case of damage caused to a third party (EU only)
🏥 Medical, surgical, and pharmaceutical expenses (EU only)
👨‍🦽 Death and disability insurance (EU only).
🏡 Home and vehicle adaptation in case of an accident (EU only).

• BEsafe is available for all residents under 70 years old. Some guarantees are not granted to non‑EU residents.
• Coverage applies worldwide.

To subscribe to this insurance, please CLICK HERE.

According to the event regulations, Article 7 (CLICK HERE), you may cancel your registration under the following conditions:

A/ Using your cancellation insurance (= Be Ticketing insurance)

The organisation does not issue any refunds in the event of cancellation. Only participants who purchased this insurance can request a refund. Please note that refunds are processed according to the insurer’s terms and conditions.

How does the Be Ticketing cancellation insurance work?

• This Be Ticketing cancellation insurance must be purchased at the time of online registration.
• If you purchased this insurance during registration, simply log in to your personal space or refer to the contract received by email at the time of registration. From there, you can access the refund request link and follow the insurer’s instructions. Requests by email are not accepted.
• For team or relay events, a full team cancellation is only possible if each team member purchased cancellation insurance. If needed, each teammate must submit their own cancellation request separately.

Important information: This insurance is an external service, independent from the organisation. For any questions regarding cancellation insurance, you can contact them:

• By phone, Monday to Friday, 9:00 am to 6:00 pm: +331 85 73 31 15 (option 1)
• By email: beticketing@assur-connect.com
• Via the chat on https://assur-connect.com/

Learn more about cancellation conditions: https://claimticketing.assur-connect.com/conditions

Please note: If you submit a refund request, your registration will be automatically cancelled and the insurer will handle your compensation. Once the request is submitted, the organisers cannot track the progress of your refund and cannot reinstate your registration status.

B/ Participants who did not purchase cancellation insurance and do not wish to transfer their bib

Anyone who did not purchase cancellation insurance at the time of online registration is not eligible for any refund in the event of cancellation.

The Saint-François-Longchamp Tourist Office is available to help you find nearby accommodation. Visit their website to find your place to stay in the Maurienne Valley!

NO, it is strictly forbidden for any vehicle not belonging to the organisation to follow an athlete on the bike course. Doing so may result in the athlete being disqualified.

All information regarding road closures is available on the website under the Accompanying persons & road closures section.

All information for accompanying persons is available on the website under the Accompanying Persons section.

Several volunteer roles are available for the Triathlon de la Madeleine:

• Race bib pickup
• Welcoming participants
• Course marshals along the route
• Supervision of the Transition Areas
• Bag drop management
• Refreshment stations
• …

If you would like to join the adventure, send your request along with your availability (dates / times, etc.) to info@idee-alpe.fr